Remote IT
Support
Jump Links
- Why Choose Nearshore IT Support?
- Our Approach to Recruiting Tech & Onboarding Support Talent
- FAQs
Staffing a tech support team can be expensive, especially if your organization lacks the space or budget for an in-house department. With Tandem Bridge Solutions (TBS), you access professional nearshore IT support services in Colombia—eliminating high costs, late-night call frustrations, and staffing challenges.
Superior IT Support for US Companies
- Help Desk Technician
- IT Support Specialist
- Technical Support Engineer
- Desktop Support Technician
- System Administrator
- Network Support Specialist
- Application Support Analyst
- IT Operations Analyst
- Cloud Support Specialist
- Cybersecurity Support Analyst
- IT Trainer
- VoIP Support Specialist
- Database Support Analyst
- IT Asset Manager
- Remote IT Support Specialist
Why Choose Nearshore IT Support?
Tandem Bridge Solutionsprovides you with a tech team that’s skilled, cost-effective, and close enough to work seamlessly with your schedule – all without the complications of traditional outsourcing. Let’s talk about some other advantages of using our services.
Cost-Efficient Expertise in Your Time Zone
Hiring tech support doesn’t have to break the bank. Nearshore IT support with Tandem Bridge Solutionsoffers access to a talented pool of IT professionals who bring the skills you need – without the high cost. Nearshore staffing offers up to 60% cost savings without compromising quality. Hiring remote IT support with TBS results in better long-term hires aligned with your company’s culture, ultimately reducing costly turnover and rehiring. Because we’re just across the border, you get quality support at rates far lower than those of onshore hires while still working with a team in sync with your time zone and work hours.
Seamless Communication for Faster Solutions
Get the responsiveness you need, with no language or cultural barriers. Located in Medellin, Colombia, our teams closely align with U.S. business practices, ensuring smoother collaboration, better understanding of your needs, and faster results.
High-Quality Talent With a Deep Understanding of Your Needs
Our team in Medellin, Colombia, is home to some of the best-trained and highly skilled tech professionals. We match your company with top talent who understands the importance of data security and the tech demands of the US market. Whether it’s managing network security, providing help desk support, or troubleshooting software, you’re getting the best hands on deck.
Seamless Communication for Faster Solutions
We’ve all been there: waiting on critical tech support from halfway around the world, only to face delays due to time zones or language barriers. With nearshore support, your team operates when you do. Need a software update by end-of-day? Or facing an unexpected glitch during business hours? We’ll hire a tech team that is available and responsive, ensuring remote IT solutions without the frustration of waiting.
High-Quality Talent With a Deep Understanding of Your Needs
Our team in Medellin, Colombia, is home to some of the best-trained and highly skilled tech professionals. We match your company with top talent who understands the importance of data security and the tech demands of the US market. Whether it’s managing network security, providing help desk support, or troubleshooting software, you’re getting the best hands on deck.
Full Control Over Your Team – No Outsourcing Worries
Unlike traditional outsourcing models, TBS gives you full oversight of your IT team. From selecting candidates to managing day-to-day operations, we provide the infrastructure while you remain in charge of your remote employees.
Scale Your Support Team as Your Needs Grow
Whether you’re a small business or scaling operations, nearshore IT support with TBS is flexible, letting you adjust your staffing levels as your company evolves.
Our Approach to Recruiting Tech & Onboarding Support Talent
Finding and integrating the right tech talent is about building a team that fits your goals, values, and work culture from day one. That’s why our approach to recruiting and onboarding is thorough, collaborative, and tailored to each client’s needs. This is how TBS manages to attract the top 5% of talent.
Rigorous Screening for Quality and Reliability
Every candidate undergoes comprehensive background checks, technical assessments, and multiple interview stages—with your input—ensuring both skill and cultural fit.
Focus on Long-Term Talent Retention
We prioritize long-term retention by matching your company with dedicated professionals committed to your growth.
Collaborative Hiring to Match Your Company Culture
We collaborate closely with you during recruitment to understand your project goals, work style, and company culture. This hands-on approach helps us select tech support professionals who will feel like a natural fit within your team.
Seamless Onboarding for Immediate Impact
Our onboarding process ensures your new tech team integrates effortlessly into your workflows. From collaboration tools to communication setups, we handle every detail for fast and effective deployment.
Rigorous Screening for Quality and Reliability
We take the guesswork out of recruiting by thoroughly vetting each candidate through multiple stages, including technical assessments, background checks, and detailed interviews conducted with your input. This rigorous process ensures that every tech professional we recommend has the technical expertise as well as the reliability and commitment you expect.
Focus on Long-Term Talent Retention
A great team grows with your company. We prioritize long-term retention by carefully matching candidates who are qualified and genuinely aligned with your company’s values and growth path. This focus on retention minimizes turnover, ensuring you have a consistent, dependable team over the long run. TBS’ turnover rate is just 2%.
Collaborative Hiring to Match Your Company Culture
We collaborate closely with you during recruitment to understand your project goals, work style, and company culture. This hands-on approach helps us select tech support professionals who will feel like a natural fit within your team.
Seamless Onboarding for Immediate Impact
Our onboarding process is smooth and stress-free, so your new team members can hit the ground running. From setting up collaboration tools to integrating communication workflows, we ensure each new hire is fully equipped to start contributing from day one. We also provide training and alignment sessions to ensure every team member understands and reflects your values, goals, and standards.
Frequently Asked Questions: Cybersecurity Recruiters
We understand nearshore cybersecurity recruiting is a pretty revolutionary concept, and you likely have several questions about our business model. Here are answers to some of the queries we hear most often to help you feel confident about making the best choice for your business.
How does nearshore IT support with Tandem Bridge Solutionssave my business money?
By partnering with Tandem Bridge Solutions, you have access to skilled IT talent at a fraction of the cost of hiring domestically. In fact, you can reduce your staffing costs by as much as 60%. Our nearshore location offers lower operational costs, which translates into significant savings for your company – all without sacrificing quality or convenience.
Will I have control over the hiring process for my tech support team?
Yes! We collaborate closely with you throughout the hiring process to ensure we’re selecting team members who align with your company’s culture and requirements. You have full input on candidate selection, so the team you build truly is an extension of your own.
How does Tandem Bridge Solutionssupport ongoing training and development for tech support teams?
We believe in continuous growth. TBS offers ongoing training and skill development, ensuring your tech support team stays up-to-date with the latest technologies and best practices. Whether it’s specialized software training, security updates, or new troubleshooting techniques, we work with you to keep your team sharp and ready to meet evolving business needs.
Is outsourced IT support the same as nearshore IT solutions?
Outsourced IT support refers to hiring outside the company from anywhere globally – onshore, nearshore, or offshore. Nearshore IT support specifically means outsourcing to a nearby country within a similar time zone, like Colombia for US companies. This approach combines the cost benefits of outsourcing with smoother communication and cultural alignment, making it a unique alternative to traditional offshore support.
TBS Helps You Build Your Nearshore IT Dream Team
Finding the right tech support shouldn’t be complicated or costly. With Tandem Bridge Solutions, you gain access to a dedicated, skilled team that aligns with your goals and adapts to your needs. Whether you’re starting small or scaling up, our nearshore IT support makes it easy to get expert help on your terms. Let’s talk!
