Nearshore Customer Service
Outsourcing Solutions
Hire highly trained, bilingual customer service agents from Colombia—not offshore. Our nearshore solutions provide exceptional support tailored to your business needs, ensuring quality, efficiency, and cultural alignment.
Talk with us about your customer service outsourcing needs
Why Choose Nearshore Customer Service Outsourcing?
Outsourcing customer service has become a strategic advantage for businesses aiming to enhance customer experience while optimizing costs. Nearshore outsourcing in Colombia offers a unique opportunity to hire skilled, bilingual professionals at a fraction of the cost of in-house teams.
At Tandem Bridge Solutions (TBS), we specialize in connecting businesses with top-tier customer service talent. Our proven approach helps companies scale operations, improve customer satisfaction, and focus on core business objectives—all without the hassle of managing backend logistics.
Let’s talk about how TBS can elevate your customer service outsourcing today.
The TBS Advantage: Benefits of Nearshore Customer Support Outsourcing
Outsourcing customer service to nearshore teams offers several key benefits, including:
Improved Customer Retention and Satisfaction
Expand your customer service team with nearshore professionals to deliver exceptional support. By prioritizing client satisfaction, you’ll foster long-term loyalty, reduce churn, and increase revenue per customer.
Cost Savings
Save up to 60% on operational costs compared to local staffing. With TBS, all fees are consolidated into a single monthly invoice—no hidden recruiter fees or long-term contracts.
No Contracts & No Recruiter Fees
Our agents are fluent in both English and Spanish, enabling you to serve a diverse customer base and strengthen relationships with Spanish-speaking clients, who make up nearly 20% of the U.S. population.
Cost Savings
Significantly reduce operational costs by outsourcing customer support instead of maintaining an in-house team. With Tandem Bridge Solutions , businesses can save up to 60% compared to local staffing, allowing you to reinvest those savings into other key areas of growth.
No Contracts & No Recruiter Fees
We simplify the process by including all fees in one monthly invoice. You’ll only pay the agreed-upon rate for each team member, without additional contract or recruiter fees, making budgeting predictable and straightforward.
Bilingual Support (English/Spanish)
Easily scale your team to meet seasonal demands or support new projects. Our flexible solutions ensure your team is always equipped to handle your business needs.
Scalability
Our flexible solutions make it easy to scale your customer service team based on demand. Whether you need additional support during peak seasons or for a new project, we ensure that your team is always fully equipped to meet your needs.
Expertise and Quality
We recruit only the best through a rigorous screening process, including skill assessments, psychometric evaluations, and background checks. This ensures your team consistently delivers high-quality support.
Nearshore Staffing Advantage
Operating in Colombia offers proximity, cultural alignment, and time zone compatibility with the U.S., ensuring seamless communication and collaboration.
Ongoing Support
From HR and training to IT infrastructure, we provide ongoing support to ensure your team operates efficiently and effectively.
State-of-the-Art Offices
Your team works from our state-of-the-art, professionally managed offices—not from home—ensuring consistent service quality and reliable oversight.
Nearshore Staffing Advantage
By operating nearshore teams in Colombia, we capitalize on the advantages of proximity, cultural alignment, and time zone compatibility with the US. Our bilingual teams—fluent in both English and Spanish—help bridge any communication gaps and deliver outstanding support for your diverse customer base.
Ongoing Support
We offer comprehensive HR, training, and IT support to ensure that your remote customer service team operates efficiently and seamlessly, backed by our experienced management and technology infrastructure.
State-of-the-Art Offices
Your outsourced team operates from our secure, professionally managed offices, not from home, ensuring consistent service quality and reliable oversight while saving you the cost of office space and supplies.
Comprehensive Nearshore Call Center Solutions
At TBS, we go beyond staffing. We integrate seamlessly with your operations, acting as an extension of your team to enhance customer satisfaction.
Customer Support & Call Center Outsourcing
We specialize in sourcing top-tier candidates for customer support roles, tailored to your unique business needs. Our call center outsourcing solutions ensure that your customers receive exceptional care.
Nearshore Customer Service
Our nearshore location in Colombia allows you to benefit from cost savings while maintaining a highly skilled, culturally aligned, and time-zone-friendly team. TBS provides the optimal combination of high-quality support at a competitive price.
Comprehensive Screening and Hiring
We follow a rigorous recruitment process to ensure we only hire the best talent for your customer support needs. From skillset evaluations to psychometric tests and background checks, we prioritize quality at every step to provide you with highly qualified customer service professionals.
Continuous Improvement
We’re committed to constantly improving our services to ensure that you get the best candidates and the highest level of support. By regularly reviewing our processes, we continue to deliver top-notch results that meet your business objectives and enhance your customer experience.
Comprehensive Nearshore Customer Call Center Outsourcing Solutions
At Tandem Bridge Solutions , we offer more than just staffing—we hire customer service candidates that are an extension of your team and integrate seamlessly with your operations. Our goal is to enhance your customer service experience and drive customer satisfaction. Here are the key services we offer:
Customer Support & Call Center Outsourcing
We specialize in sourcing top-tier candidates for customer support roles, tailored to your unique business needs. Our call center outsourcing solutions ensure that your customers receive exceptional care.
Nearshore Customer Service
Our nearshore location in Colombia allows you to benefit from cost savings while maintaining a highly skilled, culturally aligned, and time-zone-friendly team. TBS provides the optimal combination of high-quality support at a competitive price.
Comprehensive Screening and Hiring
We follow a rigorous recruitment process to ensure we only hire the best talent for your customer support needs. From skillset evaluations to psychometric tests and background checks, we prioritize quality at every step to provide you with highly qualified customer service professionals.
Continuous Improvement
We’re committed to constantly improving our services to ensure that you get the best candidates and the highest level of support. By regularly reviewing our processes, we continue to deliver top-notch results that meet your business objectives and enhance your customer experience.
Success Stories & Testimonials
Our clients consistently praise Tandem Bridge Solutions for reducing costs while maintaining exceptional customer satisfaction. Below, you’ll find success stories and testimonials that demonstrate the tangible impact of our services:
Creative, Cost-Effective Solution
Tom Bruns, Regional VP of Aramark/Union Supply Group, highlighted the cost savings they experienced from working with Tandem Bridge Solutions : “Gianna and his team at Tandem Bridge Solutions do an excellent job for us. Truly a partnership that delivers above expectations year after year. The quality of their systems, service, and personnel are second to none. And all are put to work for our customers creatively and cost effectively. I am not sure if we are their largest customer, but they manage our business needs like we are number one.”
Creative, Cost-Effective Solution
Tom Bruns, Regional VP of Aramark/Union Supply Group, highlighted the cost savings they experienced from working with Tandem Bridge Solutions : “Gianna and his team at Tandem Bridge Solutions do an excellent job for us. Truly a partnership that delivers above expectations year after year. The quality of their systems, service, and personnel are second to none. And all are put to work for our customers creatively and cost effectively. I am not sure if we are their largest customer, but they manage our business needs like we are number one.”
Unified Global Customer Care Operations
Saela, a US pest control company, recognized the strategic benefits of consolidating its operations in a nearby location that shared its time zone and cultural nuances, and was accessible for in-person management. They chose Colombia, and partnered with Tandem Bridge Solutionsto implement a nearshore staffing strategy. TBS helped Saela build a team of 37 professionals across eight roles. This strategic move helped Saela become one of the top 25 pest control companies in the USA, out of over 30,000 competitors. With Tandem Bridge Solutions ’ support, Saela now handles over 2,500 calls daily, consistently delivering exceptional service, enhancing client retention rates, and solidifying its position as a leader in the pest control industry.
Why ChooseTandem Bridge Solutions?
We help businesses save over 60% on wage and benefit costs, all while improving employee retention. Our expert team builds high-performing customer service teams that align with your company’s goals. Watch the video to see how we’ve helped other companies achieve success with our nearshore staffing solutions.
Good Things Happen When You Outsource Customer Service with TBS
Customer Service Positions
Outsourcing customer service with Tandem Bridge Solutions can transform your operations. Whether you’re looking for comprehensive customer support or nearshore customer service solutions, we provide the expertise and support you need. With our commitment to quality, we help your business achieve optimal efficiency and customer satisfaction. Learn more about how our services work and how we can make a difference for your team—contact us today!
Good Things Happen When You Outsource Customer Service with TBS
Customer Service Positions
Outsourcing customer service with Tandem Bridge Solutions can transform your operations. Whether you’re looking for comprehensive customer support or nearshore customer service solutions, we provide the expertise and support you need. With our commitment to quality, we help your business achieve optimal efficiency and customer satisfaction. Learn more about how our services work and how we can make a difference for your team—contact us today!
Nearshore Customer Service Outsourcing FAQs
Find answers to common questions about nearshore customer service outsourcing. Please contact us if you have additional questions or want to explore our staffing solutions.
How Do You Ensure High-Quality Candidates?
We follow a meticulous recruitment process to ensure only the best candidates are selected for your business. This includes:
- Skillset Tests: Evaluating technical and role-specific abilities.
- Psychometric Evaluations: Assessing personality traits and compatibility with your company culture.
- Extensive Background Checks: Verifying work history and credentials.
- Comprehensive Reference Checks: Ensuring reliability and past performance.
Once candidates pass our rigorous screening, they are presented to you for a final interview. You have the ultimate decision on whether they’re hired, ensuring they align perfectly with your business needs.
What Is Nearshore Customer Service and What Are Its Benefits?
Nearshore customer service involves operating teams in nearby countries, such as Colombia. This approach offers several advantages:
- Proximity to the U.S.: Easier travel and in-person management.
- Cultural Similarities: Better understanding of U.S. customer expectations.
- Time Zone Alignment: Seamless communication and collaboration during business hours.
These factors enhance efficiency, improve customer satisfaction, and foster stronger team integration.
How Can You Help Improve My Call Center Operations?
Our call center outsourcing solutions are designed to integrate seamlessly with your existing business processes. Here’s how we help:
- Qualified Candidates: We provide highly trained customer service professionals tailored to your needs.
- Final Hiring Control: You conduct the final interviews to ensure candidates reflect your values and meet your standards.
- Efficient Representation: With a skilled team, you can handle customer issues effectively, ensuring your company is well-represented.
What is the Hiring Process for Nearshore Customer Service?
Our hiring process is streamlined to save you time and effort while ensuring top-quality hires:
- Needs Assessment: We work with you to identify your specific requirements.
- Candidate Screening: We conduct skillset tests, psychometric evaluations, and background checks.
- Interviews: You perform the final interviews to select the best fit for your team.
- Onboarding & Management: We handle payroll and benefits for your hires, allowing you to focus on managing your team.
This process gives you full control over who joins your company while reducing administrative burdens and costs.
